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Faq's
Frequently Asked Questions
Welcome to The Hue Craft FAQ page! Below, we’ve answered some of the most common questions about our store, products, and policies. If you don’t see your question here, feel free to contact us at support@thehuecraft.com.
How do I place an order?
Simply browse our catalog, select the items you love, choose the size or variant, and click “Add to Cart.” Once you’re ready, head to the checkout to complete your purchase.
What payment methods do you accept?
We accept all major credit cards, debit cards, and local payment methods.
Can I cancel or modify my order?
Orders can only be canceled or modified within 24 hours of purchase. Please email us at support@thehuecraft.com with your order details as soon as possible. After this period, changes may not be possible due to our production process.
Where do you ship?
We ship worldwide! Shipping times and costs vary depending on your location.
How long will it take to receive my order?
Most orders are processed within 3-5 business days. Delivery times are as follows:
- USA: 5-10 business days
- International: 10-20 business days
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this to monitor your shipment.
What types of products do you offer?
We specialize in custom-designed mugs wall arts, bags and candles. Each product is made-to-order using high-quality materials.
How do I choose the right size?
Check our size guide on the product page to find the best fit for you.
Are your products eco-friendly?
We partner with reputed vendors to ensure our production process is environmentally conscious whenever possible.
Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of purchase. Please email us at support@thehuecraft.com with your order details as soon as possible.
What is your return policy?
As all our products are made-to-order, we do not accept returns or exchanges for items ordered in the wrong size, color, or due to a change of mind. However, if your item arrives damaged or with a manufacturing error, we offer a free replacement or refund. Please contact us within 14 days of product delivery at support@thehuecraft.com with a clear photo showing the issue.
How do I report a damaged or defective item?
If you receive a damaged or defective product, please email us at support@thehuecraft.com within 14 days of delivery. Include your order number and clear photos of the issue. We will arrange for a replacement or refund upon verification.
Who covers the return shipping costs for defective items?
For defective or damaged items, we will cover the cost of return shipping or provide a replacement at no additional cost to you.
How long does it take to process a refund?
Once a refund is approved, it will be issued to your original payment method. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
Do you offer discounts or promotions?
Yes! Subscribe to our newsletter to receive exclusive discounts and be the first to know about sales.
How can I contact customer support?
You can reach us at support@thehuecraft.com. We typically respond within 24 hours.
Do you have a social media presence?
Yes! Follow us on Instagram, Facebook, and Pinterest for updates, inspiration, and exclusive offers.
Additional Questions?
If you have any additional questions, don’t hesitate to reach out! Thank you for choosing The Hue Craft, where every product is crafted with love.
Your satisfaction, our commitment
Crafted with care, made to last
